Services & Support

At our company, we understand that our customers are our greatest asset. That’s why we’ve assembled a team of highly skilled and dedicated professionals with a diverse range of analytical skills and expertise.

Our staff undergoes extensive training to ensure that they provide exceptional service to our clients, delivering high-quality analyses with personalized attention and fast turnaround times. We believe that our team’s commitment to excellence is what sets us apart from the competition.

At our company, we value our employees and invest in their continued growth and development. Our team members stay up-to-date with the latest industry trends and technology to ensure that we are always providing cutting-edge solutions to our clients.

When you choose our company, you can be confident that you are working with a team of experts who are passionate about delivering results and exceeding expectations. Professional Systems provides complete Life Cycle Management of equipment. Our highly trained staff ensure predictive maintenance of the equipment to optimize the Mean Time Between Failure and ensure customer satisfaction.

Installation

  • We provide pre installation services such as site surveys, site preparation, layout design and health and safety compliances.
  • We provide complete end to end installation services.
  • We work closely with our clients to ensure that installations are completed on time and within budget.

Application Support

  • Personalized support from experienced application specialists to optimize the use of your analytical equipment for your specific applications.
  • Assistance with method development, troubleshooting, and data analysis to enhance the performance and efficiency of your analytical processes.
  • Customized solutions and recommendations to overcome challenges and achieve optimal results in your specific applications.

Service Contracts

  • Our services division is dedicated to providing comprehensive solutions to our clients, including maintenance and installation.
  • We offer long-term maintenance contracts to ensure that our clients’ equipment is running smoothly and efficiently. We also provide remote diagnostics and solutions to keep the downtime of equipment at a minimum.
  • Our experienced personnel are committed to providing personalized attention and fast turnaround times.

Corrective Maintenance

  • Our corrective maintenance services are designed to quickly identify and resolve issues with our clients’ equipment.
  • Our team of experts is available 24/7 to provide emergency support and minimize downtime.
  • We work closely with our clients to identify the root cause of issues and implement long-term solutions.

Preventive Maintenance

  • Our preventive maintenance services are designed to proactively identify and prevent issues with our clients’ equipment.
  • We work closely with our clients to develop customized maintenance schedules that minimize downtime and maximize productivity.
  • Our team of experts is dedicated to staying up-to-date with the latest industry trends and technology to provide cutting-edge solutions.

Training

  • Comprehensive training programs conducted by knowledgeable instructors to empower your personnel with the skills necessary for efficient operation, maintenance, and troubleshooting of the analytical equipment.
  • Hands-on training on the proper use of equipment, software, and accessories, including best practices for sample preparation, analysis, and data interpretation.
  • Customized training sessions tailored to your specific equipment, applications, and skill levels to maximize the effectiveness of the training program.

Repair

  • Prompt and reliable repair services by skilled technicians to minimize downtime and ensure quick restoration of equipment functionality.
  • Thorough diagnosis and identification of issues, followed by efficient repair solutions using genuine replacement parts and industry best practices.
  • Regular communication and updates on repair progress, estimated timeframes, and cost estimates to keep you informed and minimize disruptions to your operations.

Calibration

  • Precise and accurate calibrations performed by expert technicians to maintain the integrity of your analytical processes.
  • Regular calibration schedule tailored to your specific equipment and applications, ensuring reliable and consistent results.
  • Use of calibrated standards and traceable calibration procedures in compliance with industry standards and regulations.